Terms of Service

By ordering, booking or submitting an inquiry through hilldonuts.com you agree to these terms. Hill Donut Co. operates at 1845 Marsh Road, Wilmington, DE 19810.

Placing an order online is an offer to buy. An order is confirmed once payment is authorised and you receive a confirmation.

Prices are shown in US dollars and exclude tax unless stated. Card payments are processed by Stripe; we never see or store your full card number.

We make every effort to keep the menu accurate, but items sell out. If something you ordered is unavailable we will contact you to substitute it or refund that item.

Pickup orders are held at 1845 Marsh Road. Please collect at the time you selected so the food is at its best.

Where delivery is offered, times are estimates and depend on traffic and kitchen volume. Please give us a phone number we can reach you on.

Bulk donut orders can be placed for same-day pickup — the order form offers any pickup time while we are open, starting a short while after you order. For large orders we ask for 48 hours where possible so we can plan the bake.

You can change a scheduled order up to 24 hours before your collection or delivery time. Inside that window the order is usually already in production.

Bulk orders are charged in full at checkout — we do not take a partial deposit. Any gratuity is optional and chosen by you at the review step.

To change or cancel an order, call us as soon as possible at (302) 308-3162. Once an order is in production we may not be able to cancel it.

If something is wrong with your order, tell us and we will put it right. Refunds are issued to the original payment method.

Event catering is quoted individually — it does not go through the online order form. Lead times, any deposit, and the cancellation terms for your event are set out in the written quote you receive, and those written terms govern the booking.

Table reservations are handled through our booking partner, Resos. Please let us know if your plans change so we can release the table.

Our kitchen handles wheat, eggs, dairy, nuts and other common allergens, and we cannot guarantee any item is free of cross contact. If you have a food allergy, please tell us before ordering and we will tell you honestly whether we can accommodate it.

Alcoholic drinks are served to guests aged 21 or over with valid photo identification, in the restaurant and as cocktails to go. Takeout cocktails ordered online are 21+ only: the person picking up must show a valid photo ID, and we will not hand over alcohol without one. We reserve the right to refuse service.

Program: Hill Donut Co. texts guests who give us their mobile number about what they asked for: order confirmations and pickup or delivery updates, catering replies, quotes, menus, invoices and payment links, receipts, rewards sign-in codes, and staff replies when you text us.

Two-way: you can text us back; a person answers in the same thread. Hill Donut Co. texts through one registered messaging program shared with its affiliated restaurants under common ownership, 322 BBQ and Red Barn Burgers. Each text names the restaurant it comes from.

How you join: by entering your mobile number at checkout, on the catering or contact form, or by asking our staff to text you. The consent wording is shown next to each phone field. Marketing texts need a separate, unchecked opt-in and are never a condition of purchase.

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out at any time; reply START to opt back in. Reply HELP for help, or call (302) 308-3162 or email orders@hilldonuts.com.

Supported on major US carriers. Carriers are not liable for delayed or undelivered messages. We do not share or sell mobile numbers or SMS opt-in data with third parties for their marketing purposes. See our privacy policy.

The text, photography, recipes and branding on this site belong to Hill Donut Co. Please do not reuse them commercially without our permission.

Email orders@hilldonuts.com or call (302) 308-3162.