Terms of Service

By ordering, booking or submitting an inquiry through hilldonuts.com you agree to these terms. Hill Donut Co. operates at 1845 Marsh Road, Wilmington, DE 19810.

Placing an order online is an offer to buy. An order is confirmed once payment is authorised and you receive a confirmation.

Prices are shown in US dollars and exclude tax unless stated. Card payments are processed by Stripe; we never see or store your full card number.

We make every effort to keep the menu accurate, but items sell out. If something you ordered is unavailable we will contact you to substitute it or refund that item.

Pickup orders are held at 1845 Marsh Road. Please collect at the time you selected so the food is at its best.

Where delivery is offered, times are estimates and depend on traffic and kitchen volume. Please give us a phone number we can reach you on.

Bulk donut orders require at least 24 hours' advance notice, and the earliest date the order form will accept is the following day. For large orders we ask for 48 hours where possible.

You can change a scheduled order up to 24 hours before your collection or delivery time. Inside that window the order is usually already in production.

Bulk orders are charged in full at checkout — we do not take a partial deposit. Any gratuity is optional and chosen by you at the review step.

To change or cancel an order, call us as soon as possible at (302) 308-3162. Once an order is in production we may not be able to cancel it.

If something is wrong with your order, tell us and we will put it right. Refunds are issued to the original payment method.

Event catering is quoted individually — it does not go through the online order form. Lead times, any deposit, and the cancellation terms for your event are set out in the written quote you receive, and those written terms govern the booking.

Table reservations are handled through our booking partner, Resos. Please let us know if your plans change so we can release the table.

Our kitchen handles wheat, eggs, dairy, nuts and other common allergens, and we cannot guarantee any item is free of cross contact. If you have a food allergy, please tell us before ordering and we will tell you honestly whether we can accommodate it.

Alcoholic drinks are served on premises only, to guests aged 21 or over with valid photo identification. We reserve the right to refuse service.

The text, photography, recipes and branding on this site belong to Hill Donut Co. Please do not reuse them commercially without our permission.

Email orders@hilldonuts.com or call (302) 308-3162.