Privacy Policy

Hill Donut Co. operates this website and our restaurant at 1845 Marsh Road, Wilmington, DE 19810. You can reach us at (302) 308-3162 or orders@hilldonuts.com.

When you place an order: your name, email address, phone number, the items you ordered, and a delivery address if you choose delivery.

When you contact us or request a catering quote: your name, email address, phone number, and whatever details you include about your event.

When you book a table: the reservation is handled by Resos inside an embedded booking widget. What you type there goes to Resos under their privacy policy.

Automatically: standard analytics data such as pages viewed, approximate location, device and browser type, and how you arrived at the site.

We do not store your card number. Payments are handled by Stripe, and card details are submitted to Stripe directly.

To take and fulfil your order, to reply to your inquiry, to send you confirmations and updates about an order you placed, and to understand which pages and which ads actually bring people in so we are not wasting money on the ones that do not.

We do not sell your personal information.

When you give us your mobile number on an order, catering request or contact form, or ask us by phone or in person to text you, you agree that Hill Donut Co. may text that number about what you asked for. That consent is shown next to each phone field.

What we text: order confirmations and pickup or delivery updates; catering replies, quotes, menus and confirmations; invoices, payment links and receipts; rewards sign-in codes; and replies from our staff when you text us.

Two-way: you can text us back; a person answers in the same thread. Hill Donut Co. texts through one registered messaging program shared with its affiliated restaurants under common ownership, 322 BBQ and Red Barn Burgers. Each text names the restaurant it comes from.

Marketing texts (offers and specials) are sent only if you separately opt in with the unchecked box at checkout. Consent to marketing texts is never a condition of purchase.

How often: message frequency varies with your orders and events.

Cost: Message and data rates may apply.

Opting out: reply STOP to any text to opt out; we confirm once and send nothing further. Reply START to opt back in. Reply HELP for help, or call (302) 308-3162 or email orders@hilldonuts.com.

We do not share or sell mobile numbers or SMS opt-in data with third parties for their marketing purposes. Mobile information is shared only with the providers that deliver our texts and run our systems for us, and they may not use it for anything else.

Carriers are not liable for delayed or undelivered messages. Full terms: SMS terms.

We use the following third parties. Each receives only what it needs to do its job, and each has its own privacy policy:

• Google Analytics 4Which pages are visited, and how people move through the site.
• Meta (Facebook & Instagram) Pixel and Conversions APIMeasuring which ads lead to orders and reservations.
• TikTok PixelMeasuring which ads lead to orders and reservations.
• StripeProcessing card payments. Card details go to Stripe directly and are never stored on our systems.
• SupabaseStoring order and menu records.
• ResendSending order confirmations and inquiry notifications by email.
• TelnyxDelivering our text messages (order, catering and inquiry texts, and staff alerts).
• PrintNodePrinting order tickets in our kitchen.
• ResosHandling table reservations through the booking widget on our brunch page.

The analytics and advertising services above set cookies or similar identifiers. You can block or delete cookies in your browser settings; the ordering and booking flows will still work.

Most browsers also offer a "Do Not Track" setting. There is no agreed standard for how sites should respond to it, so we do not currently change our behaviour based on that signal.

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email orders@hilldonuts.com and we will respond.

We may need to keep records of completed transactions where the law requires it, even after a deletion request.

To stop marketing email, use the unsubscribe link in any message. To stop text alerts, reply STOP.

This site is meant for a general audience and is not directed at children under 13. We do not knowingly collect personal information from children under 13.

If we change this policy we will update the date at the top of this page.